Housing Officer

Exeter, United Kingdom

Permanent, Full-Time (Monday to Friday, 9am–5pm)

Salary: Up to £32,370 per annum

Overview:

An opportunity has arisen for a dedicated Housing Officer to join a leading housing provider in Exeter. This is a customer-facing role managing a defined patch of properties, ensuring tenancies are sustained and communities are well supported.

Key Responsibilities:

• Manage a caseload of properties, delivering proactive and person-centred tenancy management
• Build strong relationships with residents to support tenancy sustainment and wellbeing
• Monitor and manage rent accounts, implement payment plans, and promote a rent-first culture
• Deal with all tenancy matters including sign-ups, successions, notices, and enforcement where necessary
• Respond to antisocial behaviour, using legal tools and working collaboratively with partner agencies
• Oversee void management, lettings, and meet key performance targets
• Conduct regular estate inspections to maintain safe, compliant environments
• Deliver intensive housing management, including support with bidding and housing plans

Key Requirements:

• Experience in housing management or a similar support-focused role
• Knowledge of housing legislation, tenancy law, and regulatory standards
• Confident in managing rent arrears, tenancy breaches, and ASB cases
• Strong interpersonal and communication skills with a customer-first approach
• Organised, self-motivated, and able to work effectively in the community

To be considered for this opportunity, please contact Ellie Benson at DK Recruitment