Rewards and Benefits on Offer;

• Immediate start.
• Stable growing organisation.
• Company pension scheme.
• Dayshift, 37.5 hours working week.
• The opportunity to work with blue-chip customers in a well-established and successful multi-national manufacturing company.
• Career development, training and progression opportunities.

MTrec’s New Opportunity;

MTrec Technical are proudly representing our prestigious manufacturing client, based in Sunderland with their plans for growth and expansion, by recruiting a Product Support Engineer to join their team. You will be joining a fast-paced, dynamic company, with an excellent team-based culture and fantastic opportunities to progress your career.

Our client is very well-established in their specialist sector and supplies globally to an ever-expanding list of blue-chip customers. You will be joining a very secure and expanding business, where you will enjoy a varied working environment, a great team culture and an exciting new career move.

The Job You’ll Do;

• To provide an effective technical / customer support service for products post-delivery.
• To ensure prompt and effective resolution of all customers reported issues.
• To act as direct customer interface, maintaining the highest standards of professionalism & customer support at all times.
• Provide on-site support to resolve product-related problems and advise customer technical personnel.
• Short notice overseas travel to customer locations (where necessary).
• Carry out technical (service) training on products for distributors and major fleet customers.
• To conduct pro-active & periodic customer visits (sometimes in conjunction with the Sales Team) to support the ongoing development of effective & valued customer relationships.
• Report service and reliability issues to the Quality Manager / Operations Team.
• Where necessary to visit customer locations to conduct audits on warranty parts, claims & issues.
• To support pro-active discussions in relation to spare parts, exploring additional opportunities to generate or increase spare parts revenue to all customers.
• Maintain records of support activities and field service issues.
• Prepare, validate & support the issue of service bulletins ensuring circulation to all relevant recipients.
• Provide technical information, drawings, etc to support customer problems and training requirements.
• Promote and maintain a safe working environment.
• When requested, to support customer events, exhibitions & special customer activities.
• To investigate & support any customer opportunities in relation to chargeable service / support work

About You;

• Must possess an Engineering related formal qualification, comparable to UK’s BTEC ONC/HNC Qualification.
• In exceptional circumstances, formal qualifications may be substituted with proven practical knowledge & extensive experience.
• Must possess excellent communications skills (written & verbal) & be confident / professional in dealing with all customer requests.
• Must be flexible & willing to travel extensively across the EMEA territory to satisfy customer expectations.
• Must always act professionally & within the best interests of the business.
• Foreign language skills would be advantageous (especially Dutch, French or Spanish).