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DATE ADDED: Tue 18/09/2018

Customer Service Representative

Concord, USA


Job Description

SoFontsy is looking for a part time Customer Service and Vendor Coordinator in the Concord, MA area to work during regular business hours.

Part-time, $12-18 per hour, 20-25 hours per week.

The role will require helping So Fontsy (#removed#) customers, through email and social media, with questions and inquires about their account, orders of digital downloads, and how to use So Fontsy’s digital products.

In addition the position will be required to help support and act as a liaison with designers/vendors who have shops on So Fontsy’s marketplace. Duties include, but are not limited to, assisting with getting new vendor shops up and running as well as coordinating the rotation of weekly freebies and other vendor needs and questions.

A solid understanding and knowledge of craft cutting software, especially Silhouette Studio, is important.

Knowledge of Cricut Design Space and Illustrator is helpful, but not required.

The Designer Coordinator will also assist with the curation of digital product bundle and other tasks to support So Fonty’s management team.

Desired experience, skills and qualifications:

● Friendly and hard working

● Excel at independent problem solving and time management

● Knowledge of Silhouette Studio or other design softwares

● Organized

● Have Customer Service Experience

● Have Experience with Social Media and Email Marketing


Company Description is an online crafting marketplace carrying brands such as Silhouette America, Orafol, Siser and Cricut. is a digital marketplace for designs, fonts which are used by crafters carrying digital products from over 70 designers.

Role: Customer Service Representative
Job Type:
Location: Concord,

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