Job Title: Revenues Officer (Council Tax)

Location: Local authority based in Croydon - Hybrid Working

Hourly rate: £20.38 PAYE / £27.03 Umbrella

Contract Length: 6-month contract (possibility of extension)

Working Pattern: Full Time, Monday - Friday, 36 hours

ASAP Start

The team handles over 240,000 customer contacts each year across phone, email, and written correspondence, so they're looking for someone who thrives in a fast-paced environment and has strong Council Tax knowledge.

Here's what the role involves:

Managing accurate Council Tax accounts - applying reductions, updating payer details, arranging refunds, and tracing gone-awaysNegotiating post-summons payment arrangements to maximise revenueProviding multi-channel customer service (phone, online, written)Supporting court hearings, including agreeing arrangements and requesting adjournmentsImplementing recovery actions and advising on Council Tax collectionPreparing and reviewing cases for enforcement agentsHandling sensitive information with professionalismPromoting Direct Debit and processing instalment arrangementsManaging workloads effectively and navigating legislation confidently

The Council offers a hybrid working model, with just two days a week required in the office.

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