Field Service Engineer
Location: Midlands, UK (Field-Based)
Reports to: Service Manager
Company: Forel UK and Ireland Ltd
Overview: Forel UK and Ireland Ltd is seeking a highly motivated and technically skilled Field Service Engineer to join our expanding team. This is an exciting opportunity for an individual with a strong engineering background to work with cutting-edge glass processing machinery across the UK, Ireland, and overseas.
As a Field Service Engineer, you will be responsible for the installation, commissioning, maintenance, and repair of advanced machinery primarily used within the Glass and Processing markets. This hands-on role offers a dynamic work environment, combining mechanical, electrical, pneumatic, and hydraulic systems, and will require travel to customer sites both locally and internationally.
Field Service Engineer Primary Responsibilities & Duties
* Install, commission, and service Forel glass machinery at customer sites across the UK, Ireland, and overseas.
* Perform scheduled and emergency maintenance, diagnostics, and repairs of machinery to minimise customer downtime.
* Interpret and work from electrical wiring, pneumatic, and hydraulic diagrams.
* Troubleshoot and resolve faults on complex PLC and servo-controlled systems.
* Deliver professional customer support and ensure high levels of customer satisfaction.
* Provide technical assistance and training to customers and colleagues as required.
* Liaise with sister companies in Italy, Germany, and the USA to ensure service consistency and efficiency.
* Complete service documentation accurately and submit timely reports.
* Maintain company-provided equipment, vehicle, and tools in good working order.
* Represent the company in a professional manner at all times.
Field Service Engineer Key Requirements
We're looking for someone who meets some or all of the following criteria:
* HNC/HND or equivalent in an engineering discipline (electrical, mechanical, or mechatronics preferred)
* Proven experience with multi-skilled engineering (electrical, mechanical, pneumatic, and hydraulic systems)
* Strong fault-finding and problem-solving abilities
* Familiarity with PLC and servo-controlled systems
* Excellent verbal and written communication skills, with a customer-focused approach
* Ability to read and interpret complex technical diagrams
* A proactive “can-do” attitude with a willingness to work independently or as part of a team
* Flexibility to travel regularly, including staying away from home and overseas trips
* Full UK clean driving license is essential
* Knowledge of the Italian language is advantageous but not essential
What We Offer
Forel UK and Ireland Ltd is committed to supporting our team and offers an excellent package that includes:
* Competitive salary (commensurate with experience)
* Company car for business and personal use
* Bupa healthcare plan
* 23 days annual leave, plus paid bank holidays
* Company pension scheme
* Company-provided mobile phone
* Full in-house and external training and development opportunities
* The chance to work with a globally respected brand and cutting-edge technology
About Forel UK and Ireland Ltd
Forel UK and Ireland Ltd is part of the globally recognised Forel Group, specialising in the manufacturing and servicing of high-end glass processing machinery. With locations in Italy, Germany, and the USA, we pride ourselves on innovation, quality, and customer service. As demand grows, we are expanding our UK-based team to maintain and support our growing client base.
How to Apply: If you're ready to join a forward-thinking engineering team and make a real impact in the glass processing industry, please submit your CV and a short cover letter outlining your suitability for the role to