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DATE ADDED: Tue 21/01/2020

1St Line IT Service Desk Engineer

Sale, UK


JOB TYPE: Permanent, PartTime

SALARY: 18000 - 20000 - Up to £20k dependent on experience

About the role Winner of Business of the Year at the Greater Manchester Business Awards 2019, Verastar is a leading, next-generation services provider for the small business market.
We deliver telecoms and utilities services to over 160,000 customers through our brands including Clear Business, kinex and insurance The Insurance Octopus.
Established in 1998, we have over 20 years’ experience disrupting the market and providing a challenger to the incumbent.
Our goal is to simplify essential services for our customers by offering the widest range of services on the market all a unique one bill solution.
We are about to move our Headquarters to newly refurbished offices next to Sale Waterpark to support our continued growth which sees us at a current headcount of over 1000 across 14 regional offices.
To support with our continued growth plans we are looking for an experienced 1st Line IT Service Desk Engineer.
You will be responsible for providing a high level of service, to support and maintain the existing infrastructure as well as identifying and implementing new ideas.
Looking for an experienced professional who is customer focused, with a proven track record of service delivery as well as being an enthusiastic, self-motivated team player with the ability of working within a demanding environment and be able to demonstrate a logical approach to problem solving.
Roles and Responsibilities: Provide 1st line technical support within the IT Service Desk Working closely with both 2nd line to ensure the issue is resolved or assigned to the correct level Supporting windows 10 desktop environment Undertaking small- to medium-sized IT projects Log all calls on the service desk call logging system (Freshservice).
Day to day management of the backup system (Backup Exec).
Working on own initiative to diagnose and resolving technical issues.
Understanding of Networking and TCP/IP Protocols; Proven experience using and troubleshooting Office 2016 / Office 365 within a network environment (permissions, calendar sharing, delegation) Experience of administering Office365 including, SharePoint Online (permissions, workflows, migration) To be considered for this role you will possess the following experience; Highly Desirable O365 Administration Exchange Server 2016 / Office 365 Exchange Administration Working with System Centre Configuration Manager 2016 Networking (Troubleshooting) Active Directory Administration (GPO) Cisco telephony administration and support Understand Scripting (PowerShell) Working to ITIL best practises Desirable Microsoft System Centre Configuration Manager 2016 Email Filtering & Antivirus (Sophos preferable) Zeacom Call Centre Documentation and creating Knowledge based articles\Test plans.
Further Desirable Attributes Strong communication and interpersonal skills Highly diligent with exceptional attention to detail Able to risk assess before executing change Strong written ability (to include technical writing) Able to conduct research into areas as required Able to logically understand, diagnose and resolve problems Escalate issues appropriately, keeping manager informed throughout resolution process, especially in high profile cases Benefits Overview Special discounts across a wide range of goods and services through the Verastar Rewards Scheme Automatic enrolment into the company pension scheme after three months Good performance is rewarded with a salary bonus up to 10% 33 days holiday plus the option to buy 2 extra days Quarterly performance related bonuses Excellent technical experience development opportunities Funding for external training courses through the training support scheme Perks of working for us: Star Bonus Scheme (Up to 10% salary bonus per year).
Salary review every year based on inflation and performance.
23 days holiday each year, rising to 25 after one years’ service and options to buy more (pro-rata for part time roles).
Cycle to work scheme.
Discounts at hundreds of high street and online stores through our employee discount scheme.
Great social atmosphere with regular team nights.
Company pension scheme.
Free Life Assurance.
Employee assistance programme.
Excellent promotional opportunities for motivated individuals.
Training Support Scheme – External training funded by the company.
Work for an Investors in People accredited company.
If you’re looking for a new challenge with great benefits at an award-winning company, then Verastar is the place for you.
To be part of our continued success click ‘ Apply ’ today to take the next step in your career.