Job Title: Helpdesk Operative

Job reference: SF#removed#

We are currently recruiting for a Helpdesk Operative based in Manchester to Provide clerical support to the Facilities Maintenance and Compliance Unit with an essential element of customer service - receiving, understanding and communicating customers’ requests by telephone or e-mail. Contribute in setting, developing, monitoring and implementing a range of clerical support systems in respect of the Facilities Maintenance and Compliance Unit’s activities. 

Key details / responsibilities

• Provide clerical support to the Facilities Maintenance and Compliance, to assist them in providing an effective, efficient service to Estates customers
• To contribute in prioritising resources allocated to the administrative team
• Maintain detailed records on issues included, but not limited to (general clerical issues, stores and procurement) as instructed 
• Responsible for the clerical issues of the Group, including but not limited to (use of telephone, data inputting, maintaining electronic and manual databases and an electronic work request system, ordering, invoicing, filing, photocopying, distribution of correspondence/documentation/post and hospitality arrangements)
• Provide specific advice within the area of expertise on a routine basis
• Use knowledge and experience to apply priorities for all job requests and to implement quick response procedures in urgent situations.
• To support the Help Desk Supervisor in the training of new operatives. 

• Contribute to the development of a customer focused service, promoting the Directorate of Estates and Facilities by establishing and maintaining working relationships throughout the University.

• Ensure all activities undertaken are carried out in accordance with the requirements of the University, Directorate of Estates and Facilities Health & Safety policies and procedures, and particularly the Health & Safety at Work Regulations and all subordinate legislation.

Essential knowledge, skills/experience:

• Appropriate vocational qualification to NVQ II in a clerical related discipline and substantial vocational experience
• An established track record and experience in contributing to administrative systems and processes, with customer service as an essential element
• Experience of using databases
• Experience of producing high quality reports and correspondence
• Must be proficient in:-
• Use of Microsoft Word
• Computer literacy is essential
• Microsoft Excel