Purpose of the role

To meet all customers' and business requirements in the most cost effective, professional, and timely manner manner whilst

achieving a high level of customer service. To provide customers with a quality service for all sales enquiries, quotations,

orders, deliveries, and associated administration in the most cost-effective way for Hanson Quarry Products. To support the

role of the external sales force through securing work, following up of sales leads, and promotion of branded products.

Key accountabilities

• Answer incoming calls in a professional manner using Hanson's standard call answering script and in line with set

KPIs.

• Effectively manage all customer calls through diligently listening to what the customer is saying in order to capture all the relevant information required to process the customer order or enquiry, asking relevant questions and communicating in an empathic, self-assured and assertive manner.

• Negotiate customer time windows to ensure a flat delivery profile.

• Fully comply with the allocator cycle.

• Daily liaison with allocations controller identifies planning issues and recommend corrective actions.

What's on Offer

Contract: Secondment 6 months

Shift pattern: Varies between 6am - 8am

Contract: Office based only

Weekend work: 1 in 6 Saturdays 6-12pm Overtime

Salary: Competitive

* Employer of choice: Armed Forces Covenant (Silver) / Disability Confident Committed / 5% Club (Platinum) / Mates in Mind / Clear Assured (Foundation) / The Mineral Products and Qualification Council (MPQC) / STEM Ambassador
* Compensation Package: Bonus incentives / Generous Pension Schemes / Life Assurance
* Work Life Balance: 27 days holiday (excluding bank holidays) / Agile working / Flexible working / Holiday purchase / Sabbatical
* Family Friendly: Enhanced policies such as Maternity / Paternity / Parental Leave / Neonatal / Adoption/IVF/Menopause
* Social Value: paid Volunteering Day every year / Communities (LGBTQ+, Network of Woman, Woman in Science and Engineering (STEM), Armed Forces)
* Wellbeing: Employee Assistance Programme (EAP) / Mental Health First Aiders / Cycle to Work / Employee Benefits portal including Gym discount / Free eye tests / Discounted Private Medical cover

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