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DATE ADDED: Wed 23/10/2019

Service Coordinator

Stoke-on-Trent, UK
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JOB TYPE: Permanent

SALARY: £8.65/hour

A1 Jobs are recruiting for an experienced Service Co-ordinator

Full time Permanent role.

Hours are:

Monday to Friday between the hours of 07:00 - 19:00

8.5 hours worked per day Monday to Friday on a rolling shift basis between 0700 and 1900

Duties include:

-Answering telephone calls

-Answering addressing emails

-Dealing with customer complaints

-First point of contact for incoming telephone calls and service requests received by telephone, fax and e-mail.

customer complaints.

• Analysis of job history/running reports to avoid duplication.

• Promote customer feedback and surveys.

• Ad hoc administration duties.

-Helpdesk function, including taking calls and emails and logging on Maximo System

Skills needed:

-Maximo Experience preferred.
-Call Handling
-General Microsoft package

-5 GCSEs at grade C or above or equivalent,

-Relevant experience in similar role
Role: Service Coordinator
Job Type: Permanent
Location: Stoke-on-Trent, Staffordshire,

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