Our client close to Heathrow is looking for a Customs Operations Specialist

Job Description

This role focuses on delivering robust customs compliance, reconciliation, and reporting through data analysis, audit review, and oversight of warehousing and ETSF requirements. It also drives operational performance, supports key customers, and contributes to transition and continuous improvement activities.

Core responsibilities:

Generating and analysing data, and collaborating with the Customs managers and the supervisors ahead of customer business reviews

Assist in retention calls and complete customer reviews with your regular customers to document in the CRM.

Responsibility for key brokerage only customers which do not sit in the account management program

Supporting our Customs Compliance function by reviewing audit results for designated customers and driving CAPA and continuous improvement activity

Delivering specific reporting and document retention requirements for key customers

Supporting weekly reconciliation and exception reporting for our Customs Warehousing customers

Providing compliance and reconciliation support

Driving our key operational metrics (timely keying, UCE) and supporting customer performance

Overseeing ETSF compliance

Overseeing departure status for export entries from the UK

Contributing to transition & implementation activities for new business, or new opportunities for existing business.

Assist the manager and supervisor in timely responding to requests for information and with competitive market pricing matching the scope of service required by the customer.

Working with supervisors to ensure all customers’ standard operating procedures are monitored and regularly updated where needed.

Be continuously open and positive to implementing new system changes and enhancements within the customs team.

Qualifications

Knowledge of Global logistics industry

Good knowledge of customs brokerage process and CDS ideal

Customer focus

Software proficiency, especially Microsoft Office (Excel, Word etc.).

Written and verbal communication skills; English proficiency

Effective interpersonal skills, including listening, providing feedback, and teamwork

Problem solving

Process improvement

Proactive, strong organizational skills; time management

Self-reflecting and open to feedback

Initiative and ability to work in autonomy

Reinforcing company culture

Proven leadership attitude and background; building team environment

The hours are Monday to Friday 9am to 5.30pm

Salary £35,000 to £40,000 depending on previous experience

* We are only able to accept applications from candidates with previous experience for this role.

If you do not hear from us your application has been unsuccessful.