City of London

A leading residential property business is seeking an experienced Residential Property Manager to take full operational responsibility for a 120-unit residential portfolio across London, primarily in East London.

This is a hands-on role overseeing the full lettings and tenancy lifecycle, ensuring strong occupancy levels, rental income protection, regulatory compliance, and a high-quality tenant experience. The successful candidate will be commercially aware, highly organised, and confident managing all aspects of residential property management while working collaboratively with the wider team.

• Market vacant properties effectively to minimise void periods
• Conduct viewings and negotiate tenancy terms
• Progress offers through to completion
• Manage referencing and Right to Rent compliance
• Prepare and issue tenancy agreements
• Oversee deposit registration and prescribed information compliance

• Manage tenancy renewals in line with business objectives
• Conduct rent reviews to ensure market alignment
• Negotiate terms to optimise income while maintaining occupancy

• Monitor rental payments across the portfolio
• Proactively manage arrears and maintain clear audit trails
• Serve statutory notices where required
• Agree and monitor payment plans
• Escalate cases in line with internal procedures

• Ensure full compliance with residential lettings legislation
• Coordinate and monitor:
• Gas Safety Certificates
• EICRs
• EPCs
• Licensing requirements
• Maintain accurate compliance records using Datastation
• Keep informed of legislative changes impacting the portfolio

• Work closely with senior and junior property management colleagues
• Instruct and oversee contractors
• Monitor works progress and costs
• Ensure properties are maintained to company standards

• Daily use of MRI Qube, Datastation and Office 365
• Maintain accurate tenancy, compliance and financial records
• Produce occupancy, arrears and performance reports

• Work collaboratively within the property management team
• Support wider operational initiatives
• Maintain clear communication across departments

• Minimum 2 years’ experience in residential lettings / property management
• ARLA qualified (or working towards)
• Strong working knowledge of current lettings legislation
• Experience managing renewals and rent reviews
• Confident handling arrears and tenant issues
• Strong organisational and administrative skills
• Commercially aware with excellent attention to detail
• Professional, calm and solution-focused

• Commission structure on new lets and renewals
• Salary sacrifice schemes (Cycle to Work, Electric Vehicle, Childcare)
• Eye care vouchers and local retail discounts
• Enhanced annual leave for long-term service
• Monthly company lunches and local area perks
• 24/7 confidential wellbeing and employee support programme