This is a great opportunity to begin your insurance sales career or to progress further. If you are passionate about delivering only the best customer service and are looking to take your desire for customer service, into a job with long- term progression, for an established Award-winning business, this role could be the next step in your career. Based just outside of Thame.

Work environment includes:

• Work-from-home days upon request
• Growth opportunities
• Regular social events
• Paid Sick Leave after 1 years’ service
• Bonus scheme based on sales and quality targets up to 5% of salary
• Free onsite parking
• Full training scheme and ongoing professional development.

They are a professional, collaborative team and their goal is to grow their business through providing incredible service.

Due to continued growth, they are looking for a Sales and Customer Service Advisor to join their team. You will be responsible for supporting existing customer with policy changes, selling personal and commercial insurance products and making sure that you uphold our exceptional customer service standard.

Responsibilities:

• Work with existing and new customers over the phone, by email, and in person to offer insurance solutions for their business and personal needs.
• Ensure that we deliver for our customers in a timely manner so that they have the cover that they need when they need it.
• Identity and promote our range of investment, pension and Health &Safety Products (lead generation) with existing and new customers.
• Get involved in our team initiatives so that we remain a great place to work.
• Attend events to meet customers, and to promote our services to potential new leads.
• Manage our internal accounting system by:

- Conducting daily banking (reconciling BACS payments) and banking cheques.

- Checking our aged debt and contacting customers to remind for payment

- Ensuring that all requests for activity for an account are dealt with

- Issue refunds to our customers in a timely manner

Skills, Experience and Knowledge:

Ideally you will have telephone or face to face customer service or sales experience. However, this is not a requirement but your potential ability and enthusiasm for hitting targets and working as a part of a team is!

• Demonstrate Customer Service Skills
• Minimum GCSE C grade (or equivalent) in Maths and English
• Excellence communication skills both verbal and written
• Demonstrate problem solving ability, good attention to detail and willingness to use own initiative and judgement
• Consistently self-motivated to achieve and exceed targets with a strong interest in and commitment to self-development and learning
• Knowledge of accounting systems and admin

Monday-Friday 08:30-17:00 (37.5 hours per week)

Salary £24,000-£27,000 dependant on experience