Care Professional Job Description

Our Motto
a way to give and receive
About Us
provides friendly, compassionate in-home care services that enable older adults to remain
independent, safe, and comfortable in their own homes. Our unique model pairs active,
caring seniors with those who need a helping hand — creating meaningful connections that
enrich both lives.
We are proud to serve our communities in Mid Surrey and West Kent with kindness, dignity,
and a commitment to outstanding care.
Our Vision
To enable seniors to maintain independence, dignity, and well-being within the comfort of
their own homes for as long as possible.
Our Mission
We transform lives by matching active seniors with less active seniors. This mutually
beneficial relationship enables both the care professional and the care receiver to give and
receive, fostering compassion, respect, and a strong sense of community.

Our Values
● Loving - We live and work at the heart of our communities, seamlessly connecting
those who can help with those in need.
● Caring - We support our people - both clients and care professionals - by providing
a safe environment that promotes connection and wellness.
● Giving - We empower community members to offer practical help and friendship,
always going the extra mile.
● Compassionate - We listen actively and respond equitably, offering inclusive support
that respects the unique needs of every individual.

Role Overview
As a Care Professional, you will provide personalised companionship, home support, and
personal care that enables our clients to live well at home. You will play a key role in
improving their quality of life and maintaining their independence, always delivering care with
dignity, empathy, and professionalism.

Key Responsibilities
1. Companionship and Home Support
● Offer warm, engaging companionship and build trusting relationships
● Assist with light household tasks (e.g. laundry, hoovering, tidying, washing up)
● Support with shopping, errands, and light gardening
● Prepare meals and snacks, ensuring good hydration and nutrition
● Remind clients to take their medication
● Care for household pets if needed
● Accompany clients to appointments, social events, or outings

2. Personal Care Support
● Assist with washing, bathing, and showering
● Support with dressing, undressing, and applying creams or lotions
● Promote good continence care, including toilet support and use of continence aids
● Assist with mobility and safe movement in the home
● Provide help with eating and drinking

● Deliver compassionate support to individuals with memory loss or dementia
● Respect and preserve the dignity and privacy of every client

3. Safeguarding and Duty of Care
● Actively ensure the safety and well-being of clients at all times
● Recognise and report any safeguarding concerns, including potential abuse or
neglect, in accordance with safeguarding policies
● Understand and apply your duty of care to protect vulnerable individuals from harm
● Maintain appropriate professional boundaries while promoting independence and
choice
● Follow lone working procedures and manage risks proactively
● Report changes in health, behaviour, or appearance to the office team without
delay
● Promote a safe and clean home environment, identifying hazards and acting to
reduce risks

4. Professional Conduct and Communication
● Be punctual and prepared for all scheduled visits
● Accurately record care activities and observations using the care management
system
● Communicate clearly and promptly with the team
● Attend relevant training sessions, meetings, and in-service opportunities
● Uphold values in every interaction, treating all clients and colleagues with
respect
● Be flexible and willing to adapt to the evolving needs of clients

Person Specification

We are looking for individuals who:
● Genuinely enjoy supporting older people and enhancing their quality of life
● Are warm, caring, empathetic, and reliable
● Understand the importance of both emotional and practical support
● Have strong communication and listening skills
● Are respectful of confidentiality and committed to safeguarding
● Can follow clear care plans with attention to detail
● Are proactive and can identify additional ways to be helpful
● Demonstrate professionalism, patience, and maturity in all situations
● Reflect the values of loving, caring, giving, and compassion

Our Commitment to Clients
We aim to deliver:
● Continued care as needs evolve
● Companionship care that enhances social connection and emotional well-being
● Outstanding personal care, always delivered with dignity, kindness, and respect