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Date Added: Tue 19/04/2022

Contract 2Nd Line IT Support

Winchester, UK
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Company: SPECTRUM IT RECRUITMENT

Job Type: Permanent, FullTime

Spectrum IT's Greater Winchester client are seeking an experienced Contract IT Support Analyst to join them on an initial 3 month contract and play a key roles in day to day IT Support for the business. This is a "hybrid" working role, 3 days on site and 2 days remote per week and has been determined Inside IR35 and so contractors will need to work via an Umbrella engagement.

Please note: Candidates for this role must be within a commutable distance to the Winchester/Basingstoke area to work on site / in office 3 days per week (and remote working 2 days per week).

ROLE:

As the Contract IT Support Analyst you will report into the IT Support Manager and you will be the point of contact for business users reporting IT issues or requesting IT services. For this role high levels of customer service will be key! You will triage IT issues and provide first time fixes where possible or escalate when needed.

Candidates for this role must be prepared to work with bespoke & modified platforms/software (not just "out of the box" configured items) and so must be highly adaptable.

EXPERIENCE / SKILLS:

Communications:

Ensure calls are answered promptly and dealt with in a professional and timely manner.
A high level of professionalism in all business communications (verbal and written).
Assist with incoming tickets analysis for high priority, wide-ranging or recurring issues.
Assist with identifying and highlighting user IT-training issues.
Communicate high priority issues to the team so everyone is aware. Technical:

Provide first-time fixes for standard IT issues and requests, and other issues where confident to do so in a timely manner.
Assist with ServiceDesk ticket queues. Quality:

Work with users to determine useful, detailed, and accurate information.
Ensure all issues and service requests are accurately recorded in the IT ServiceDesk system.
Ensure the Asset register is accurate and updated.
Ensure the Change management process is followed.SKILLS/EXPERIENCE REQUIRED:

Previous IT Support Experience
Troubleshooting connection issues remotely
Office 365
Active Directory
Group Policy
Windows 7 - 10
Password Resets
User SetupsFor more information or to submit your interest, please apply with an updated CV. Candidates must be within a commutable distance of the Winchester/Basingstoke to be considered due to the 3 onsite days per week
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