Customer Service Specialist

Temp to perm

We are representing a leading company within the semiconductor industry, providing end-to-end gas delivery solutions—from initial design through to final shipment.

Our client is seeking a positive and enthusiastic individual looking to develop their career in a fast-paced environment. In this role, you will utilise your strong communication skills to confidently work with both internal and external stakeholders, supporting the day-to-day operations within the Customer Service department.

As a Customer Service Specialist, you will take ownership of customer accounts and manage the end-to-end order process using systems such as SAP, CRM platforms, and Excel.

What can you expect from the role?

* Build a strong understanding of customer businesses and requirements, managing and developing customer accounts via email and Microsoft Teams.

* Respond to customer queries, liaising with internal departments where necessary, and provide timely updates through to resolution.

* Manage full order processing, including purchase order changes, rescheduling, and communication of updates to both customers and internal teams.

* Process rework, return, and repair orders efficiently.

* Collaborate with Production and Purchasing teams to ensure on-time delivery, managing shortages, escalations, and schedule adjustments.

* Raise credit and debit notes where required.

* Maintain accurate system data, including price lists, quotes, RFQs, revisions, BOMs, drawings, and customer records.

* Work with customer Bills of Materials (BOMs) and engineering drawings to prepare and update quotations.

* Review and maintain the customer orderbook, ensuring all changes are communicated clearly.

* Resolve day-to-day delivery and order-related queries.

* Support sales forecasting and job costing activities.

* Attend and contribute to production meetings.

* Identify potential risks or delays and escalate to management proactively.

* Support stock takes and audits as required.

* Provide solutions and recommendations to meet customer needs.

* Complete additional tasks as requested by the line manager.

Skills & Experience

* Highly organised with strong attention to detail.

* Previous experience in a customer service, sales support, or account management role.

* Experience managing customer accounts and building client relationships.

* Strong problem-solving skills with a proactive and self-motivated approach.

* Advanced proficiency in Microsoft Excel (essential).

* Experience using ERP/CRM systems such as SAP (highly desirable).

* Ability to interpret and work with engineering drawings (desirable).

* Experience within a manufacturing or engineering environment (desirable).

* Ability to work independently and collaboratively in a fast-paced setting.

* Full UK driving licence and ability to travel when required.

Benefits

Aside from being part of a supportive and collaborative team, our client offers:

25 days annual leave plus bank holidays (increasing to 30 with service)

Early finish at 12:30pm every Friday

Private healthcare and dental cover

Income protection

4x annual life assurance

Employee discount platform

Enhanced family leave

Company events

Employee Assistance Programme

Profit share bonus

Annual merit-based salary review

We endeavour to reply to every candidate, every time but if you haven't heard back within 10 days, please understand that you have unfortunately been unsuccessful for this position, or the position has been filled