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Call Center Customer Service (Roy,UT)
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Teleperformance is a strategic partner to the worlds leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.We are a team of 300,000 + passionate employees. Located in 80 counties with 400+ facilities and 218,000 workstations.Our people feel they are part of something way bigger than just a job. We try to make a positive difference in peoples lives and make the world a better place.Your ImpactOur Customer Retention Specialist are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.Your ResponsibilitiesAccess the customers needs by probing and uncovering the root cause of their concern, build rapport, and negotiate to achieve a mutually beneficial one-call resolutionHandle and carefully respond to all customer inquiries including the professional management of difficult or emotional customer situationsReinforce, communicate, and review the benefits of service throughout the customer interactionProvide excellent customer service through active listeningWork with confidential customer information and treat it sensitivelyAim to resolve issues on the first call by being proactiveWhat Were Looking for1-year Customer service experience minimumOver 18 years of ageAbility to type 25 wpmHigh School Graduate or GEDComfort with desktop computer systemProven oral and written communication skillsWhat We Prefer6 months Call Center experienceLogical problem-solving skillsAvailability to work various shiftsAbility to use Windows operating systemsOrganization and work prioritization skillsBeing One of Our PeopleIt is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. Thats why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.Teleperformance is located at 2261 Grant Ave, Ogden UT 84401Teleperformance is an Equal Opportunity Employer Associated topics: call center specialist, customer care, customer care representative, customer care specialist, customer service representative, customer service specialist, phone, service agent, technical support, telephone service representative Associated topics: call center specialist, customer care, customer care representative, customer care specialist, customer service representative, customer service specialist, phone, service agent, technical support, telephone service representative
Role: Call Center Customer Service (Roy,UT)
Location: Roy, UT,
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