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Date Added: Thu 15/07/2021

Call Handler - Social Housing

West Midlands (County), UK
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Job Type: Permanent, FullTime

Salary: £11 - £14/hour

Call Handler - Social Housing
£11-14 per hour
Temporary Contract - 11 months

Are you an experienced Call Handler with the ability to demonstrate excellent customer service skills? Are you looking for a new challenge in order to develop your career? If so, we can help you!

Here at Howells Solutions we are working with a leading Contractor to recruit a proactive and successful Call Handler to join their team based in Wolverhampton

As a Call Handler, you will have the exciting opportunity to develop your customer service and organisational skills by tackling several different tasks at once. You will be working as part of a team in a call centre environment assisting the operational team to deliver a quality service to all clients including Housing Associations and Local Authorities and their residents.

Key responsibilities include:

Arranging appointments for residents with trades people in a cost effective and organised manner
Dealing with queries from residents, changing appointments
Rescheduling appointments using Opti-time planning tool
Logging jobs on the system
Ordering equipment required for repairs
Liaising with staff at customer sites keeping them up-to-date with progress information
Resolving minor complaints at call level
Answering payment queries from both sub contract and client
Scanning and copying files as required for contract deliveryThe successful candidate MUST have experience in administration in the Social Housing repairs and maintenance sector. IT skills, customer service skills and the ability to work well under pressure are all essential for this role.

You will be working for a modern, forward thinking business that believe the strengths, skills and personalities of their people are the key to the company's success.

This is a full-time (8am-5pm), temp role for which you will receive an excellent hourly rate of £11-14 per hour


If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV

Howells is acting as an Employment Business in relation to this vacancy
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