JMC Aviation are working with an MRO company based in Stansted, looking to recruit a new MCC Controller to join their team.

The AOG team is a critical operational unit responsible for ensuring that customers' grounded aircraft are recovered in a safe, compliant, and efficient manner. This is achieved by leveraging internal maintenance capabilities and a global network of third-party service providers. The MCC Controller plays a key role in enhancing the customer experience by acting as a central point of communication, improving AOG management and response, and supporting the company's strategic position in the aviation market by delivering a premium MRO service.

The company's culture of being a friendly, dynamic team with a professional work ethic of continually nurturing talent means that their employees' ongoing learning and development is taken seriously, with training support to widen skills and knowledge.

This vacancy is available due to growth within the organisation.

This is a Permanent Position based in Stansted, operating on a 4/5/5 day shift pattern, working 07:00 - 19:00, with 3 days office-based and remote working available for the remaining days.

Salary and Benefits

* Competitive salary

* Pension contribution

* Life assurance

* Private healthcare and private dental

* Free eye tests and vouchers towards glasses

* Employee assistance programme

* Employee referral programme

* Training and development support to widen skills and knowledge

* Annual leave allowance (details available upon request)

The Role

The primary purpose of this role is to provide an improved customer experience by introducing a single point of contact for managing communications across the network, enhancing AOG management and strengthening the company's strategic position within the aviation market by offering a premium MRO service.

Other Duties Involve

Providing bespoke solutions to customers' AOG occurrences

Producing AOG recovery plans detailing the recovery timeline, estimated serviceability, and allocated resources

Managing AOG events globally, ensuring safe, efficient, and effective recovery to minimise customer impact

Maintaining a dynamic communication loop with all internal and external stakeholders

Assisting the Operations Manager with the daily operation of the MCC department

Applying commercial awareness to operational decisions to benefit both customer and business

Ensuring standard operating procedures are followed during AOG recoveries

Supporting health & safety practices for staff deployed under MCC oversight

Complying with internal KYC and approved supplier procedures

Recording expenditure related to AOG events for accurate customer invoicing

Raising purchase requisitions as required

Assisting with logistics, including flights, transport, and accommodation

Supporting procurement of standard parts, consumables, and tooling

Coordinating with internal departments and external suppliers as necessary for AOG recovery

In Order to Be Successful in This Role the MCC Controller Will Need to Demonstrate the Following Skills and Attributes

A recognised apprenticeship within the aircraft industry, or

A qualified Part 66 licence holder with a minimum of 5 years' experience, or

A university degree relevant to aircraft engineering or aviation management

Technical experience in aviation

A strong understanding of the complete AOG journey

Familiarity with aircraft maintenance production planning

Proven experience in driving operational improvement and change

Strong communication and interpersonal skills

Ability to perform under pressure and manage tight timelines

A methodical and organised approach to planning and execution

A valid UK Driver's Licence (as travel to AOG locations may be required)

Right to live and work in the UK

If you think this is the role for you and you have the necessary skills and attributes, please apply today or contact JMC Aviation for more details.

Please note that due to the high level of applicants we will only be contacting shortlisted candidates regarding this role.

For this opportunity JMC Aviation Ltd is acting as an employment agency