D365 CRM Administrator | £180 to £200 per day (Inside IR35) | 4 month initial contract | Hybrid / 3 days in Cambridge Office

We're looking for a motivated D365 CRM Administrator to own and improve our clients CRM and supporting systems. You'll analyse workflows, implement improvements, evaluate new tech, and ensure the CRM acts as a single source of truth. This is a hands-on role working closely with stakeholders across the organisation to boost efficiency, data quality and user experience.

Key responsibilities

Own day-to-day support and issue resolution for D365 CRM; log and escalate where needed.
Analyse existing workflows, recommend and implement process improvements and automations.
Manage change controls and record system changes.
Evaluate new CRM/cloud tools and advise on feasibility and impact.
Maintain data accuracy, governance and security (PECR/GDPR basics).
Build reports and dashboards to surface insights.
Support wider IT systems (M365, Dynamics, (url removed), Moodle) and collaborate on projects.
Act as a first escalation point for users; provide training, inductions and documentation.
Participate in IT and digital projects using Agile/PRINCE2 principles.Essential skills & experience

Practical experience with CRM platforms (Dynamics experience preferred).
Strong finance/operational process understanding and system design experience.
Solid data management and data governance knowledge (GDPR/PECR awareness).
Experience with Power Platform / Power BI or similar analytics tools.
Good stakeholder management, communication and customer service skills.
Problem-solving mindset and ability to translate business needs into technical specs.Nice to have

Certifications in Dynamics 365, Power Platform, or project management.
Experience with multi-system integrations and cloud services.If this sounds like you, apply here now