Exports Coordinator

UCH Logistics Limited – Colnbrook

UCH Logistics is a dynamic, customer-focused provider of specialist transport services to the airfreight industry. Established in 2000, we have built a reputation for delivering reliable, time-sensitive and next-day services across the UK.

We are looking to strengthen our Export Operations Team with an experienced Exports Coordinator to join our busy export hub. This is a key role within a fast-paced environment, requiring a proactive and detail-oriented individual with previous experience in export operations or logistics.

The Role:

Reporting to the Office Manager, you will be responsible for supporting the day-to-day running of export operations, ensuring accuracy, efficiency, and excellent customer service at all times.

Key duties include:

• Coordinating export shipments and ensuring all documentation is accurate and complete
• Receiving, checking, and processing export paperwork in line with operational requirements
• Liaising with warehouse staff, drivers, customers, and internal teams
• Managing and responding to customer queries, including via Zendesk
• Inputting and maintaining accurate data across internal systems
• Supporting operational activities to ensure smooth daily workflow
• Working to strict deadlines in a time-sensitive environment

Skills & Experience Required:

• Previous experience in export operations, logistics, or freight forwarding
• Excellent attention to detail and high levels of accuracy
• Strong data entry and administrative skills
• Experience using ticketing systems (e.g. Zendesk)
• Ability to work under pressure and meet tight deadlines
• Strong organisational and time management skills
• Excellent communication skills with both colleagues and customers
• A calm, professional, and courteous approach
• A proactive, “can-do” attitude

Desirable:

• Knowledge of the transport and/or freight forwarding industry

Hours:

Monday to Friday, 09:00 – 19:00

In Return, We Offer:

• Competitive salary dependent on experience
• Overtime available during busy periods
• 28 days holiday (rising to 30 days after 2 years’ service) including public holidays
• Free on-site parking
• Employee Assistance Programme (EAP) – confidential support for your mental, emotional, and financial wellbeing
• Employee Referral Scheme – earn rewards for recommending great people to join our team
• Long Service Awards – we recognise and celebrate your loyalty and contribution over time

Important Information:

• In line with industry regulations, your Right to Work in the UK will be verified at or before interview
• Detailed 5-year referencing is required