Customer Complaints Handler
Location: Central Glasgow
Salary: Up to £28,750 + 10% Bonus
Full-Time | Monday to Friday

Are you experienced in dealing with complex customer complaints and delivering a best-in-class service? If so, we have just the role for you.

Our award-winning client is looking for a natural problem solver who has proven experience in a high volume B2B customer focused role. You will be used to taking full ownership of final stage escalated customer complaints from our frontline teams and across our digital channels - email, WhatsApp, and Trustpilot.

Our ideal candidate will be composed, experienced and enjoy being as escalated point of contact and helping to find suitable resolutions. We are extremely keen to speak to individuals who have experienced in either utilities and/or telecommunications, however, we are keen to speak to experienced complaints and resolution experts.

In return, you will be rewarded with a generous salary and bonus, a hybrid working environment and a fantastically located Central Glasgow office.

What's in it for you:

Basic salary up to £28,750
Hybrid working set-up (up to 3 days per week from home after training)
25 days annual leave - which increases to 28 days with tenure
Your birthday off every year
Flexibility to buy up to 10 extra holidays or sell up to 5 days annually.
Cycle to work scheme
Career progression and ongoing industry leading training What you'll be doing:

Engaging with customers via phone, email, and chat
Ensuring that all customer issues are resolved efficiently
Support customers in financial difficulty with empathy and practical solutions
Advising on finance options and guiding them through the process
Coordinating with dealers and handling documentation
Providing top-tier service from start to finish What we're looking for:

Strong B2B complaints experience and the ability to take ownership of complex situations
Proven experience in a high-volume customer service role
A natural problem solver who genuinely enjoys helping customers
Resilient and focused
The ability to craft thoughtful online reviews to help drive service excellence
Experience working across utilities and/or telecommunications (nice to have)Disclaimer

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

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