Service Delivery Manager – Logistics – Slough - £40k
A basic of £40k + commission & bonuses OTE £50k
This is an excellent opportunity for an experienced Service Delivery Manager to join a membership association in the logistics industry who are based in Slough.
As a team leader you would be expected to deliver excellence to members, covering all aspects of relationship management and sales development.
You will be responsible for maximising sales as you will focus on revenue on put and the retention plus growth of existing members, whilst taking accountability for the achievement of defined sales and quarterly targets for your team.
- Client –
CV Screen is recruiting for a leading organisation who have a strong brand within their sector. They have a great reputation and offer excellent career prospects for their staff to grow with the business.
Required skills / experience:
- Previous experience within a similar role
- Build an environment of continuous service improvement, learning and development.
- Feedback to operations, sales and other colleagues all service improvement proposals, changes and new member requirements. Actively identify opportunities to develop revenue and reduce costs.
- Liaise and work with sales and operations to improve overall member satisfaction and minimise accounts at risk, bringing to their immediate attention any information which provides evidence of an account in jeopardy.
- Manage and control the processing of member complaints in line with policy and procedures.
- Ensure procedures and monitoring are in place to ensure all member calls and enquiries are answered and dealt with professionally and promptly.
- Responsible for achieving and exceeding sales targets ensuring that revenue targets are focussed on and worked towards by all team members
Who will suit this role?
This is an excellent opportunity for an experienced Service Delivery Manager or something from a membership management background
Basic salary to £40k + Bonus and commission OTE £50k
Please send your CV to Mark Chaumeton of CV Screen in strict confidence, CV Screen is the Recruitment Agency managing this vacancy.
Service Delivery Manager
Based in Slough
Role: Service Delivery Manager - Logistics - Slough - £40k
Job Type: Permanent
Location: Slough, Berkshire, South East
Apply for this job now.