EUX Operations Manager - hybrid working in London

An exciting EUX Operations Manager opportunity working for a FTSE 100 business who has begun one of the biggest technology transformation programmes in Europe. Working for this global organisation, you will play a pivotal part in the digital transformation of the technology solutions and technology-led services the business provides to their customers.

Purpose of the role

Delivery of end user service operations and ITIL operational processes to the business (Event, Incident, Problem, Change and Request)
Service restoration for end user incidents and degradations in service, focus on compliance with SLAs.
Lead the activities and operational procedures required to trap and resolve any event/incident, ensuring timely and effective communications to all relevant stakeholders through established channels.
Operational command and control through compliance and focus on reduced incidents and fast recovery of services, including operational management of all end user vendors, incl. agency managed vendorsExperience

Experience of leading a global 24x7 service offering
Strong experience of delivering critical IT services in an operational environment
Business partnering, working as a valued partner with internal and external stakeholders across a diverse stakeholder base, delivering a value-added service to customers
Proven track record of successful stakeholder management at a senior level, with a proven ability of influencing and persuading across the organisation
Proven experience of dealing with diverse supplier framework
Good application of supplier management skills, building effective relationships through a business partnering approach, ensuring service levels are maintained for business customers
Experience of operating across multiple countries and cultures is desirable, but not essential