Our client is a well-known and reputable HGV dealership. Currently they are seeking a Service Advisor / HGV Service Advisor / Automotive Service Advisor to join their busy depot.

Key duties and Responsibilities

* To work as part of a team delivering a first class, professional customer service ensuring that where possible customer enquiries, payments and complaints are resolved at the first point of contact.

* To greet customers in a friendly, professional and courteous manner.

* To undertake general administrative duties to ensure the smooth flow of work within the Customer Service Reception.

* To give repair estimates and price quotations and offer repair suggestions.

* Register new vehicles

* Ensure invoices and taxing vehicles are completed accurately and on time.

* Locate unavailable items from other suppliers and arrange for delivery or pass order to stock control.

* Handle all internal and external customers and suppliers with courtesy.

* Adhere to Health & Safety Policies and Procedures at all times.

Preferred Qualifications and Experience

* Excellent communication and interpersonal skills.

* Ability to work under pressure.

* Previous experience in a Parts or Service advisor role.

* You must be PC literate with a working knowledge of administration procedures.

* Have an understanding of the commercial vehicle after market operation.

Hours of work

M-F :8:00-17:30

1 in 2 Saturdays 8:00- 12:00 OT Rate

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