Customer Service Advisor

Customer Service Advisor

Major Recruitment are excited to be working with one of the UK's best electric garage door providers with a network of approximately 130 franchisees. Our clients mission is to be the #1 recommended brand by Customers, Franchisees, and Employees, embarking on an exciting growth strategy, they aim to continue delighting customers through innovative digital marketing.

We're looking to recruit an exceptional Customer Service Advisor for a newly appointed role with our Clients Customer Care Department, we are keen for individuals to join their team and really put their own stamp on the role

Responsibilities of a Customer Service Advisor include:

• Daily communication with customers via phone, email and social media channels ·
• Investigate, create and deliver innovative and forward-thinking solutions to customer concerns. ·
• General administration and organisation of systems and tools used by Customer Care and wider colleagues/ network. ·
• Strong relationship and stakeholder management skills ·
• Effective identification and prioritisation of tasks · .
• Answering inbound and making outbound calls to customers who have raised a concern, required repair of their garage door or require further component parts
• Supporting customers who prefer to transact via email or social media, responding to requests as required by the customer. ·
• Liaising from Franchisee's and National Engineers to ensure any repair work that is required is undertaken timely.
• Investigate, create and deliver innovative and forward-thinking solutions to customer concerns. ·
• Where required, identify suitable solutions that best resolve the customers concern or query in a timely, professional and appropriate manner. ·
• Be relentless in finding the most suitable solution to best serve the customer, our company and our colleagues, voicing options and new ideas to the leadership team.
• Ensure all systems and customer information is kept up to date and accurate at all times. ·
• Adhere to in house processes, policies and procedures as appropriate and instructed by the leadership team.

Preferred Customer Service Advisors should possess knowledge and skills in:

• Previous experience within a customer service or contact centre environment.
• Excellent attention to detail ·
• Good computer skills (MS platforms, softphone, email)
• Excellent communication skills, both written and verbal
• Strong organisational skills

What in it for you?

• Salary is £11.54ph
• Monday to Friday
• Contracted working hours 37.5
• Fully On site with excellent facilities
• Unlimited tea and coffee
• Health & well being programme
• Employee offers and discounts through HR portal
• 25 days holiday & bank holidays
• Free parking
• Pension Scheme

If you are passionate about Customer Service and have the required skills, and are ready to contribute to our clients exciting growth journey, we invite you to apply!

Major Recruitment are an employment agency working on behalf of our client. Should you be seeking a new permanent position, temporary assignment, or contract you will find our staff professional and courteous and our interview process straight forward.

INDHB