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DATE ADDED: Wed 17/10/2018

Customer Service Representative (Call Center)

Northbrook, USA
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COMPANY: ETECH360

Job Description

We are seeking a Customer Service Representative to join our team!

Compensation: $15.00 per hour + benefits

Benefits Offered:

  • Medical, Dental, Vision, and Life Insurance,
  • "Paid Time Off" and some major holidays which are paid.
  • LA Fitness membership
  • Potential for raises with top performers

Employment Type: Full-Time

Location: Northbrook Illinois

Schedules Available:

Monday - Friday 10:00 am - 7:00 pm

Monday - Friday 9:00 am - 6:00 pm

Monday - Friday 8:00 am - 5:00 pm

All shifts work some weekends (average of one weekend day a month, must be able to work Sundays).


Responsibilities:

  • Handle customer inquiries and complaints
  • Understand and act upon customer needs, concerns, and priorities
  • Meet customer expectations and requirements, and gain customer trust and respect
  • Engage customers through both incoming and outgoing phone calls and email correspondence
  • Resolve issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services
  • Perform miscellaneous job duties as requested
  • Service accounts in accordance with priority to optimize turnaround time
  • Accept customer payments
  • Make payment reminder calls

 

Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Experience taking payments a plus
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • High School Diploma or equivalent required
  • Stable employment history
  • Excellent oral communication skills
  • Team oriented
  • Reliable and punctual
  • Time management skills
  • Self motivated
  • Advanced problem solving skills

Company Description
Founded in 2011, eTech360 is a rapidly growing resource management company that services multiple online lending platforms, and is drastically changing the way consumers obtain financial advances. With database access to over a $100mm in funded loans, eTech360 has a strategic and proprietary advantage with regards to customer acquisition.

Utilizing big-data and machine-learning algorithms, we offer a unique and highly customized approach to streamlined and affordable credit-based/secured lending. Our team markets, originates and services Auto Equity Loans ("Product"​ or "Loans"​) to individuals who generally have limited access to traditional forms of consumer-credit.

We offer great incentives to all of our employees, including monthly giveaways and prizes, seasonal promotions, and weekly bonuses. We have a great/welcoming work environment, awesome team members, competitive benefits, progressive career opportunities, a casual dress code and we work hard to ensure every team member is empowered to work to their fullest potential.

We pride ourselves on having a "work hard - play hard"​ mentality and culture!


Role: Customer Service Representative (Call Center)
Job Type:
Location: Northbrook,

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