Chief Operating Officer
Location: UK -This role is a combination of working on customer sites, at our operational locations in Peterborough, Southampton and Runcorn and remote working. We're open on location for the right individual.
Salary: Competitive
About ICE
With over 50 years of experience, ICE is the UK's largest independent provider of cleaning equipment, supporting thousands of customer sites across sectors including retail, healthcare, logistics, manufacturing and education.
We combine industry expertise with innovation - from traditional equipment to cutting-edge robotic cleaning solutions - while helping our customers meet their sustainability goals. As a fast-growing business, we offer real opportunity to shape strategy, drive change and make a lasting impact.
The Role
We're looking for a high-impact Chief Operating Officer to take ownership of operational performance across a fast-growing, market leading business.
This is a pivotal executive role where you will shape and execute operational strategy, scale service delivery and drive performance across a complex, multi-site operation.
Working closely with the senior leadership team, you will improve efficiency, enhance customer experience and support the next phase of growth with full accountability for delivering measurable results.
Key Responsibilities
Define and deliver operational strategy aligned to business growth
Own service performance, KPIs and continuous improvement
Act as senior escalation point for critical operational and customer issues
Drive a culture of accountability, safety and operational excellence
Lead the Service Delivery function through a team of managers
Improve service quality, response times and customer satisfaction
Use data and insight to identify risks, trends and opportunities
Operational Oversight
Hubs & Warehouse
Own performance across regional hubs, ensuring efficiency, consistency and scalability
Drive improvements in asset utilisation, inventory management and turnaround times
Implement standardised processes for asset tracking, lifecycle management and quality control
Field Engineering & Technical Services
Lead nationwide field operations, ensuring high levels of productivity, safety and compliance
Drive improvements in first-time fix rates, SLA performance and engineer utilisation
Ensure consistent delivery of preventative maintenance, reactive repairs and compliance testing
Helpdesk & Scheduling
Oversee scheduling, resource planning and job allocation to maximise operational efficiency
Improve response times, SLA adherence and customer communication
Enhance systems and processes to increase visibility, accuracy and coordination
Parts & Smartcall
Ensure efficient parts supply, stock availability and supply chain performance
Drive the development of Smartcall to improve remote diagnostics and reduce downtime
Build strong supplier relationships to ensure cost control, quality and reliability
Training & Development
Own operational training strategy through the Training Service Delivery Managers
Ensure workforce capability, compliance and ongoing technical development
Align workforce development with operational goals and future business growth
About You
Proven senior operations leadership experience (COO/Operations Director level)
Track record of improving performance, efficiency and scalability
Strong commercial and strategic mindset
Experience leading multi-site, service led operations
Excellent leadership, communication and stakeholder management skills
Experience in engineering, industrial cleaning equipment or service-based environments would be desirable
Why Join ICE?
Highly competitive salary package
Employee benefits that work for you:
ICE Cube (Reward Gateway) - discounts and perks
Health Shield & Digital GP access
Private medical insurance
Life Assurance
Enhanced company pension scheme
Employee Assistance Programme
Generous annual leave plus your birthday off each year
Holiday Buy Back Scheme
Long Service Awards
Are you ready to make an impact?
Join a market-leading, growing business where you'll shape operations, lead high-performing teams and play a pivotal role in driving the future success of our business!
To Apply
If you feel you are a suitable candidate and would like to work for ICE, please do not hesitate to apply