A fantastic opportunity to join a successful and fast-growing Energy, Data and Technology company located in Surrey. The role is for a Service Delivery Co Ordinator and will be on a 12-month fixed term contract basis to cover maternity leave.

Working in a smaller team, to provide an excellent standard of support to key customers. Building and maintaining strong relationships and acting as the liaison between the customer and the business group.

You will take ownership of portfolios, ensuring SLAs are adhered to, addressing bespoke customer requirements and delivering an efficient and high level of service. You will be a point of escalation, resolving issues in a timely and effective manner and ensuring customer satisfaction and retention.

Service Delivery is responsible for daily servicing and relationship management of key direct clients or those deemed as a significant risk. Supporting customers to find answers, resolve issues, and use the company product in the most efficient way.

Proactively own and manage the resolution of all queries through investigation and liaison with internal departments while building relationships with all stakeholders and developing the customer journey. ​

The role is Monday to Friday, 9-5 and after training you can work hybrid of two days in the office and three days working from home per week. You will be required on occasions to visit customers off-site.

The office is centrally based with great transport links for train and bus and there is plenty of local parking available. Competitive salary and fantastic benefits on offer.

Skills/Experience/attributes:

* Minimum of 6 months to one year experience working within a professional office/business environment in a customer focused role

* Confident to meet with customers face to face

* Intermediate in Word, Outlook and Excel

* Good general administration skills

* Accurate and checks own work

* Ability to write a clear, concise email in a professional and friendly manner

* Outstanding communication skills verbally and written

* Passionate about providing excellent customer service

* Experience of working on an in-house system

* Ideally degree educated, or higher education - preferably around business administration or similar

* Not afraid to ask questions if unsure of something

* Loves learning new skills and systems

* Likes to investigate and a good problem solver

* Enjoys being in a team but also happy to work on your own