Support Officer Homelessness Prevention & Advice

Location: High Street, Esher, KT10 9SD

Start Date: ASAP

Contract Duration: 4+ Months

Working Hours: Mon - Fri, 09:00 - 17:00, 37 Hours per week

Pay Rate: £17.61 Per Hour

Job Ref: OR19416

Job Responsibilities

Provide administrative support for various housing services, focusing on homelessness prevention and housing registration.

Handle phone calls, provide advice, and refer complex cases to specialists.

Make appointments for individuals threatened with homelessness.

Secure temporary accommodation and assist with income maximization.

Support the Guaranteed Rent Scheme and assist with debt recovery.

Respond to inquiries and provide information for councillor and ombudsman queries.

Assist with personal housing plans and agency referrals.

Update records for applicants moving into accommodation.

Complete referrals to accommodation providers and monitor outcomes.

Conduct telephone interviews and welfare calls for housing applications.

Support caseworkers with personal housing plans and client follow-ups.

Coordinate hotel placements and ensure housing benefit applications are completed.

Prepare documentation for tenancy agreements and assist with housing benefit claims.

Assist with inventory and check-out processes for accommodations.

Input data into housing databases to ensure accuracy.

Support the temporary accommodation coordinator to reduce numbers and plan move-ons.

Validate online housing applications and set up auto-bidding for clients.

Ensure verification processes and assist with nominations for accommodation.

Assist in rehousing applicants and work with agencies to prevent rough sleeping.

Person Specifications

Must Have

Strong administrative skills.

Excellent communication and customer service abilities.

Ability to handle high volumes of inquiries.

Experience in housing or related fields.

Proficient in data entry and record-keeping.

Nice to Have

Familiarity with housing benefit processes.

Experience working with vulnerable populations.

Knowledge of homelessness prevention strategies.

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