Company: CREATIVE FINANCIAL STAFFING
Job Type: Permanent, FullTime
In this role, you will...
- Answer inbound customer payment calls. For non-payment calls, provide entry-level troubleshooting and redirecting of calls when appropriate.
- Coordinate with internal departments to conduct research and resolve account discrepancies.
- Follow all call center standard operating procedures and propose basic enhancements.
- Manage cash application induction work as assigned, making outbound calls to customers as needed to ensure complete resolution.
- Ensure all customer calls are clearly documented.
- Work on special projects as assigned by manager.
- Perform other duties as assigned.
We are looking for candidates with...
- 2+ years of Insurance Industry experience (preferred).
- 2+ years of Call Center experience.
- 2+ years of Customer service experience.
- Ability to maintain complete confidentiality and discretion in business relationships with customers and agents.
- Ability to deal effectively and collaborate with all employees and external business contacts while conveying a positive, service oriented attitude.
- Strong organizational and communication skills (interpersonal, written and electronically). Including good listening skills.
- Attention to detail with a quality focus.
- Ability to work well in a team environment.
- Highly motivated, adaptive and able to manage multiple priorities.
- The ability to demonstrate and share depth of knowledge and skills regarding business systems and processes.
#CFS2021Click here to apply online