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Date Added: Wed 14/07/2021

Medical Scheduler

Fort Wayne, IN, US
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Job Type: Permanent, FullTime

In this role, you will...

  • Answer inbound customer payment calls. For non-payment calls, provide entry-level troubleshooting and redirecting of calls when appropriate.
  • Coordinate with internal departments to conduct research and resolve account discrepancies.
  • Follow all call center standard operating procedures and propose basic enhancements.
  • Manage cash application induction work as assigned, making outbound calls to customers as needed to ensure complete resolution.
  • Ensure all customer calls are clearly documented.
  • Work on special projects as assigned by manager.
  • Perform other duties as assigned.

We are looking for candidates with...

  • 2+ years of Insurance Industry experience (preferred).
  • 2+ years of Call Center experience.
  • 2+ years of Customer service experience.
  • Ability to maintain complete confidentiality and discretion in business relationships with customers and agents.
  • Ability to deal effectively and collaborate with all employees and external business contacts while conveying a positive, service oriented attitude.
  • Strong organizational and communication skills (interpersonal, written and electronically). Including good listening skills.
  • Attention to detail with a quality focus.
  • Ability to work well in a team environment.
  • Highly motivated, adaptive and able to manage multiple priorities.
  • The ability to demonstrate and share depth of knowledge and skills regarding business systems and processes.

#CFS2021Click here to apply online

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