Job purpose
To provide service, repairs and calibrations to customers' food testing equipment as required as per manufacturer's specification.

Duties and responsibilities
• Provide remote support to UK & International customers. Investigating and troubleshooting issues.
• Assist with in-house QA, repairs and service for Customer and Company Equipment and Products.
• Assist with manufacture and design and development work of companies own product when required.
• Complete On-Site repairs, maintenance and calibration as required.
• Liaise with the Service Manager and Service Co-ordinator to prioritise and plan work schedules.
• Ensure equipment is calibrated to traceable standards
• Assist with Laboratory Services including sample testing and application development.
• Manage allocated stock of parts/consumables
• Follow procedures for technical processes in line with ISO requirements and advise accordingly
• Ensure the completion of prompt accurate documentation
• Adhere to all relevant customer site procedures
• Execute customer visits in line with agreed schedules and procedures
• Adherence to all Company policies and procedures
• Any other relevant duties as required

Person Specification

Essential
• Proven experience in similar role.
• Relevant qualification in electronic and/or electro-mechanical systems.
• Excellent working knowledge of Computing & Software, programming/debugging.
• Ability to work as part of a team, and ability to plan and work on own initiative.
• Attention to detail.
• Ability to diagnose and problem solve.
• Good planning skills.
• Excellent customer interaction skills.
• Ability to manage self and time.
• Able to work under pressure.
• Problem solving skills.
• Full UK driving license.

Desirable
• HND qualification or above in Engineering, Electronics and/or software.
• PLC and SCADA/HMI experience