Vehicle Damage Assessor - Sunderland

Salary: £30,000 - £45,000 per year
Bonus: Performance-based bonus potential
Hours: 40 hours per week, Monday to Friday, 8am-5pm (1 hour unpaid break)

Are you an experienced Vehicle Damage Assessor looking to take the next step in your career? We are seeking a skilled and motivated professional to join our team at a busy, reputable vehicle repair site in Sunderland.

As a Vehicle Damage Assessor, you'll play a key role in the repair journey—working closely with the production team to ensure accurate assessments, exceptional customer service, and efficient repair processes.

Key Responsibilities:

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Prepare computerised estimates using Audatex

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Communicate with customers to provide updates and estimated completion times

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Compile relevant documentation to support the repair process

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Accurately record all estimate and repair data in the management system

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Monitor vehicle progress through the workshop to ensure timely repairs

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Negotiate repair estimates with insurance engineers when necessary

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Liaise with insurance representatives regarding claims and estimates

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Identify opportunities for additional non-insurance repair work

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Conduct mobile and drive-by assessments where required

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Maintain and secure allocated tools and equipment

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Provide support to colleagues when needed to ensure smooth operation

What We Offer:

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Competitive salary based on your skills and experience

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Performance-related bonus opportunities

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33 days annual leave including bank holidays (option to buy or sell up to 5 days)

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Pension scheme with employer contributions

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Employee discounts on a wide range of products and services

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Access to wellbeing support, including 24/7 GP services

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Career development opportunities in a supportive team environment

About You:

To succeed in this role, you'll need:

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Proven experience in vehicle damage assessment and estimating

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Proficiency with Audatex estimating software

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Strong communication and negotiation skills

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A customer-focused mindset and attention to detail

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Full UK driving licence