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DATE ADDED: Wed 06/02/2019

2Nd Line Senior Service Desk Analyst

Northamptonshire, UK

JOB TYPE: Contract

SALARY: £180 - £200/day + expenses

2nd Line Senior Service Desk Analyst
Location: Northamptonshire
Day Rate: £Competitive + expenses
Interim - 12-month contract
Our Client is an iconic brand with seriously exciting opportunities to join their business in one of a number roles within their growing IT Department. We are seeking an exceptional 3rd Line Senior Service Desk Analyst to join their IT team which will move the business into the next stage of growth. You will bring your expertise, from Aerospace, Automotive, Automotive 1st Tier suppliers, Precision Engineering or High-Tec manufacturing to shape and deliver an outstanding people agenda and deliver against a challenging set of KPI’s for the business. This is a great opportunity for high potential individuals to make a career defining move.
The Role:
* Provide IT operational support across the business for all IT services
* Balance priorities quickly and effectively whilst managing customer expectations
* Use a strong and broad ranging technical and customer focused background to deliver
* Support and deliver technical solutions throughout all stages of the ITIL service lifecycle
* Deliver on operational and project-based tasks, against demanding Service Level Agreements and challenging deadlines
* Exceed customer expectations whilst offering additional support and guidance to fellow Service desk team members
* Ensure that all tasks adhere to defined processes, architectural principles, regulatory requirements, corporate compliance and industry best practice
* Develop successful relationships both within the team and with 3rd parties
* Own tasks from the request being raised until a satisfactory resolution has been met and agreed by the customer
* Identify enhancements to IT services, processes and procedures, and by doing so, improving quality, reliability, availability, security and performance across the IT landscape
* Champion change and drive service improvements.
The person:
* ITIL v3 foundation level
* IT Support experience gained within Aerospace, Automotive, Automotive 1st Tier suppliers, Precision Engineering or High-Tec industries
* The roles require the ability to deliver on both operational and project activities, against deadlines and SLAs; flexibility is essential in this position
We need someone who is skilled at:
Delivering exceptional customer service under pressure
Prioritising and self-management
The support and optimization of in-house and bespoke applications
Enterprise client infrastructure, networking and compute
High-level technical computing languages
Using test bed and simulation platforms
High Performance Computing
Product Lifecycle Management (PLM)
Enterprise Resource Planning (ERP)
Computer-aided technologies (CAx)
Has experience of:
An operational support role (2rd line or equivalent) within a medium to large sized enterprise
Client and mobile Operating Systems
Scripting, orchestration and automation techniques
Capacity, performance and availability monitoring
Backups and Disaster Recovery
Desktop virtualization
Email, telephony and Unified Communications
Enterprise video content delivery
Working to ITIL practices
Continual service improvement experience
Demonstrates knowledge of:
License, software and asset management
Security, vulnerability and malware threat prevention
Data protection and data loss prevention
Microsoft Certified Professional (MCP)
Cisco Certified Network Associate (CCNA)
Operating System certification - system engineer level
High-level technical computing languages
You will be:
Customer focussed
Clear and concise
Role: 2nd Line Senior Service Desk Analyst
Job Type: Contract
Location: Northamptonshire,

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