Housing Officer

• Location: Head office in Staines, hybrid working
• Job Type: Temp rolling contract
• Salary: £22 PAYE or £27.54 umbrella per hour

We are seeking a dedicated Housing Officer to manage a portfolio of 115 rented properties across Mitcham, Croydon, Wimbledon, and Sutton. This role involves a mix of general needs and supported tenancies, some with Care & Support on site. It is a customer-facing position requiring flexibility and the ability to respond promptly to enquiries and issues.

Day-to-day of the role:

• Conduct scheme inspections focusing on general health & safety, identifying necessary repairs, and upkeep of communal areas.
• Perform customer home visits for annual tenancy audits, address housing/tenancy issues, conduct basic repair inspections, and compile damp & mould reports.
• Handle general housing enquiries through phone, email, and letter.
• Provide support to tenants to help sustain their tenancy, including assistance with Universal Credit applications and signposting to relevant services.
• Manage voids and lettings work, including requesting nominations, showing vacant properties to potential tenants, and handling tenancy sign-ups.
• Investigate reports of nuisance or anti-social behaviour and take appropriate action.
• Collaborate with a dedicated Rents Officer to manage low-level rent issues with tenants.

Required Skills & Qualifications:

• Previous experience within a housing officer-based role.
• Experience in General Needs housing/tenancy management is essential; experience in supported housing is advantageous.
• Experience in making court applications and attending court on tenancy-related matters is desirable.
• Thorough knowledge of the legal and regulatory framework of social housing and property/tenancy management, with experience in delivering services that meet these requirements.
• Proficiency in Microsoft Office applications and a Housing Management system is desirable.
• Must have a full clean driving licence and use of own car.
• Enhanced DBS check required

To apply for this Housing Officer position, please submit your application with an updated copy of your CV