We are partnered with an innovative and design lead manufacturer of Games, Gifts and Puzzle

We are looking for a talented and motivated Key Account Manager to join the successful team. Based in Twickenham office, the ideal candidate will have a background in FMCG and a proven track record in building and developing buyer relationships and delivering bespoke product ranges. You will need to enjoy a fast-paced environment, bringing teams together to deliver commercial product ranges through collaborative working.

Skills and Experience:

- Proven experience in an account management role within consumer products, retail, or a product-led environment.

- Must have experience working with buyers at leading key accounts, ideally within the FMCG space.

- Experience with private label / bespoke sales.

- Strong commercial acumen with a track record of driving profitable growth.

- Confident managing complex accounts, long sales cycles, and cross-functional stakeholders.

- Highly organised with excellent attention to detail and critical path management skills.

- Strong communicator, comfortable leading meetings and influencing both internal and external partners.

- Proactive, solutions-focused, and comfortable making decisions in a fast-moving environment.

Key Account Management & Retention

- Build and maintain strong relationships with buyers, delivering outstanding service throughout the order lifecycle.

- Develop a deep understanding of customer needs, competitor activity, and market dynamics.

- Act as the main point of contact for allocated accounts, ensuring a proactive and solutions-led approach.

Commercial Performance & Profitability

- Own account profitability, negotiating costs internally and externally to meet agreed margin targets.

- Maintain a commercial mindset when assessing new opportunities, product ranges, and category expansion.

Sales Analysis & Forecasting

- Present seasonal performance reviews covering sales, pricing, and product performance.

- Use data and insight to inform future ranges and seasonal planning.

- Adjust forecasts throughout the season, contributing to monthly and quarterly sales reviews.

Customer Presentations & Meetings

- Lead customer meetings independently, confidently presenting brand positioning, product ranges, and USPs.

- Deliver compelling product presentations to maximise sales and strengthen long-term partnerships.

Project & Critical Path Management

- Act as the central link between sales, product development, design, logistics, and production teams.

- Own critical path management for accounts, ensuring key milestones and deadlines are met.

- Manage customer purchase orders, ensuring alignment with agreed pricing, quantities, timelines, and specifications.

- Oversee product sign-off at all stages, from concept through to production, ensuring quality and commercial viability