Process Assistant (Temporary - 12 Months)

Newport (Hybrid - 3 days home, 2 days office)
£12.71 per hour
Full-time | 37 hours per week
Start Date: Subject to SC Clearance

About the Role

We are currently recruiting for a Process Assistant to join a busy and supportive team based with one of our clients in Newport. This is a 12-month temporary opportunity, ideal for someone who enjoys structured work, problem-solving, and delivering high-quality administrative support.

In this role, you will support the delivery of transaction processing services, handling a range of routine administrative and operational tasks. You'll work collaboratively within a team, ensuring processes are followed accurately while providing excellent service to both internal and external stakeholders.

Working Pattern

Hybrid working: 3 days from home, 2 days onsite
Hours:
Monday - Thursday: 7:30am - 3:30pm
Friday: 7:00am - 3:00pmKey Responsibilities

Process transactions in line with agreed procedures and business rules
Handle calls, emails, queries, and general correspondence
Maintain and update records on internal systems or databases
Resolve routine queries and escalate more complex issues when required
Prioritise and manage your workload to meet deadlines
Support team members and collaborate across departments
Produce, print, and distribute reports, data, or invoices
Maintain accurate records for audit purposes
Identify opportunities for process improvementsWhat We're Looking For

Essential Skills & Experience

Strong attention to detail and accuracy
Excellent communication skills, both written and verbal
Ability to work effectively within a team environment
Good organisational and time management skills
A professional approach to customer service
Ability to follow processes and procedures consistently
Problem-solving mindset with the ability to escalate when neededDesirable Skills

Comfortable working with systems and databases
Numerate and confident handling data
Experience in administrative or process-driven rolesApply Now

If you're a detail-oriented individual looking for a structured role within a collaborative team, we'd love to hear from you.

Brook Street NMR is acting as an Employment Business in relation to this vacancy