Aftersales Advisor | Abergele, Conwy | Full Time - Average 44 hours per week | 8:15 am to 5:30 pm, Monday to Friday (with a 45-minute lunch), plus 1 in 3 Saturdays from 8:30 am to 12:30 pm | £28,750 p.a + OTE Bonus (circa £4,000 p.a*) | Overtime paid at Time + ½ basic rate

Are you an experienced Aftersales Advisor already working in a vehicle dealership, or have strong customer service skills with a keen interest in the motor industry, looking to take the next step in your career?

As a company whose roots are firmly in the delivery of outstanding customer experience, Threeways Garage believes in building long lasting relationships with its customers and employees based on trust and integrity. Working alongside a team of experienced professionals who are passionate about cars, motorhomes and caravans, our company is renowned for providing outstanding customer service levels. Specialising in new and used car sales across a variety of franchises, as well as offering genuine parts and accessories, vehicle servicing and repairs for vehicles, motorhomes and caravans, our company has become one of the top performers for the brands we represent.

Due to continued business growth and success, our client is looking for a very talented, enthusiastic Aftersales Advisor to work in our busy multi-franchised aftersales department.

Are you the right person for the job?

Appropriately presented and professional appearance
Strong working knowledge of Windows, spreadsheets, and general computer systems
The ideal candidate will already be experienced in a similar position and able to demonstrate a proven customer service background, with the ability to work well in a team
Have a basic understanding of vehicle aftersales, repairs, and maintenance
Well-organised with strong numeracy, literacy, and IT skills
Confident in handling customer enquiries and managing bookings
outgoing, positive, and enthusiastic with a "can-do" attitude
Possess excellent communication and interpersonal skills
Willing to go the extra mile for both customers and colleagues
Motivated to meet targets and support departmental performance goals
Be open to training and development opportunities - previous franchise dealership experience is desirable, but not essential
What will your role look like?

You will be responsible for meeting and greeting customers, answering all aftersales queries and placing bookings for service and repair work into the diary
You will work closely with a team of experienced professionals to control the flow of work through our workshop and sales showrooms
The department's main aim is to maximise the utilisation, productivity and efficiency KPI's of the Aftersales department whilst maintaining high standards of customer care, working within specific targets and budget guidelines
If you are ready to start your career at Threeways Garage, then click APPLY now! We can't wait to hear from you!

Your data will be handled in line with GDPR