Job purpose: To support the sales process, working under the direction of the Part Sales Supervisor.
Key Responsibilities: (Key Tasks)
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Engage with customers to actively promote sales, prepare parts sales quotations and process orders in a timely manner
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Liaise with Planning, Production and Purchasing departments to get updates on cost and deliveries for parts, as applicable
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Provide sales support to the Part Sales Manager on a daily basis
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Commercial awareness when dealing with customer issues
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Follow company and departmental procedures ensuring tasks are out efficiently whilst ensuring good housekeeping and working practices
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Any other duties, as required by the company
Accountabilities: (Deliverables)
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Respond to customer enquiries, prepare part sales quotations and process orders
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Actively engage in the sales process to suggest and implement best practices
Education/Qualifications (essential):
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GCSE English and Maths (or equivalent)
Technical Competencies (essential):
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Competent in the use of MS office applications
Technical Competencies (desirable):
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Previous experience of ERP/MRP processes
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Experience of Microsoft Navision (Business Central)
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Awareness of ISO 9001 QA systems
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Awareness of export, legal and SOX compliance
Key Skills (essential):
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Team player
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Good communication and organisational skills - the role will have a degree of autonomy
Experience (essential):
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Previous experience in a customer facing environment
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Previous experience in an administrative role
QHSE Competencies:
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Maintain behaviour in compliance with Forum HSE requirements.
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Maintain responsibility and accountability through personal commitment and behaviour.
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Report any unsafe or environmentally unsound acts and conditions to their immediate Supervisor such that remedial action can be taken to manage the risk