About the Role

As a Housing Officer, you will work within a generic housing team responsible for delivering a wide range of tenancy and estate management services. Your duties will include:

* Managing income and arrears collection

* Responding to and resolving anti-social behaviour (ASB) issues

* Conducting tenancy audits

* Supporting tenants experiencing hoarding

* Working collaboratively with key partners including police, mental health services, adult social care, and others

* Handling general tenancy management enquiries

* Providing phone cover as required

This role involves a mix of office duties and on‑patch responsibilities, so applicants must be comfortable working independently within the community.

Requirements

* Previous experience as a Housing Officer is essential

* Strong understanding of tenancy and estate management

* Excellent communication and partnership‑working skills

* Ability to manage a varied caseload effectively