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Date Added: Sat 24/09/2022

Desktop Support Engineer

Centennial, CO, US
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Job Type: Permanent, FullTime

Desktop Support Engineer

**No Sponsorships, must live in Colorado**

Overview of the company:

  • Co-winner of the 2015 CUSO of the Year by NACUSO


  • Rewarded for effective performance (10% bonus based on company and individual performance)

  • Fantastic company culture (employee activities)

  • AWESOME Benefits

Overview of the Desktop Support Engineer

  • Provide required on-site support to the internal end users and company partners

  • Participate in the implementation and enforcement of policies and procedures to ensure system operations are consistent with company goals and standards

  • Practice enterprise asset management, including maintenance of desktop and server component inventory and related documentation and technical specifications information

  • Deploy and maintain end user computer systems, user phones, input/output devices (printers and scanners)

  • Anticipate, mitigate, identify, troubleshoot, escalate and assist to resolve end user hardware and software problems on systems, input/output devices, and workstations. Escalate incidents as necessary

  • Deploy and maintain end user personal devices, including mobile phones, tablets, etc

  • Supports and participates in Security Incident Response and Disaster Recovery activities

Desktop Support Engineer skills and qualifications

  • 2 to 4 years' experience maintaining/supporting desktops in a corporate environment

  • Associates degree in computer science or related field

  • Hand on experience supporting Windows operating systems and MacOS X operating systems

  • Understand MSI packaging best practices and standards and an understanding of software deployment

  • Expert knowledge and hand on experience of Intune, Autopilot, Active Directory, End Point Management and PowerShell

  • Working knowledge of Windows operating system patching, enterprise class desktop hardware and software such as Windows 10, Mobile Device OS and antivirus

  • Working knowledge of network environments and protocols

  • Hardware and software troubleshooting experience

  • Experience documenting issues in a ticketing system

  • Microsoft certification required

ITIL v3 or V4 Foundation desired


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