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Date Added: Fri 02/07/2021

Service Planner

Walton-on-Thames, UK
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Job Type: Permanent, FullTime

Salary: £25000 - £30000/annum

Repairs Planner / Scheduler - Social Housing Repairs & Maintenance


Immediate start

Based in KT12

Here at Howells, we are working with a leading, UK contractor to find an experienced, and proactive Repairs Planner / Scheduler to join their team in KT12, working on repairs and maintenance within social housing. This is a full time permanent position.

For this role, you must have experience as a Planner / Scheduler working on a Social Housing contract, either for a main contractor or RSL (Social Landlord), along with excellent time management and communication skills. You will also have experience of using a repairs and maintenance software.

Planner / Scheduler Responsibilities:

Managing calls on Hunt Group system
Managing operatives diaries
Planning repairs and maintenance requests to the relevant operative
Ensure trade skill sets and location parameters are working effectively
Liaising with operatives, tenants and the Client
Document Control - Ensure worksheets are received and checked
Work towards individual and client KPI's in an office environment
Deal with council and private housing contracts, planning and scheduling routine, essential and emergency property maintenance works
Tracking and monitoring to completion
Liaison with in-house and 3rd party engineers and tradesmen and council operatives to plan appointments, materials and logistics and reorganising of schedules
Organisation of external supply companies such as skip hire and kitchen deliveries etc.
Ensuring all trades are readied and present on-site and works completed in-line with committed client completion dates
Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and tradesEssential -

* Excellent planning skills

* Common sense approach

* Driven by achieving targets

* Ability to engage people and build strong working relationships with trades, colleagues, client and managers

* Good telephone manner - proven experience in managing telephone enquiries from field based colleagues /customer enquiries

* Excellent communication, organisation and Customer Service skills

* Problem solving skills, analytical capability

* Ability to work well under pressure and be resilient

* IT skills

* Ability to retain information in a fast paced environment

Desirable -

* Previous customer service or call centre experience

* Experience in social housing repairs and maintenance

* Trade experience for problem diagnosis

You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. This is a full time position - 40 hour working week, Monday to Friday.

Please apply online now!

Howells is acting as an Employment Agency in relation to this vacancy
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