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Date Added: Fri 13/01/2023

Casework Officer

Larne, BT40, UK
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Job Type: Permanent, PartTime

Salary: £24679/annum pension


HappyJobsNI are working alongside our client The Alliance Party in their appointment of a Casework Officer for the East Antrim Constituency Office.

This is an office-based role centred on dealing with casework that comes into the Danny Donnelly MLA constituency office Larne either face to face, via phone calls or emails and following up to provide resolutions for constituents requesting assistance.

Job Description

To assist in the work of the Constituency Office by delivering effective casework as part of the Member's constituency services.
Log casework, monitor progress and take appropriate action.
Deal with enquiries sensitively and confidentially.
Review key themes emerging from casework to identify issues to be progressed either with statutory agencies or by legislative action.
Research a range of issues relating to constituency casework, providing report to the MLA and to Constituency and Casework Manager to enable resolution of issues.
Dealing with complex queries and complaints on Member's behalf, including drafting letters for Member to sign
Planning and organising events.
Attending surgeries, tribunals, meetings, and conferences as appropriate.
Planning and organising meetings, and provision of secretarial support as required.
Attending work related training and networking meetings to develop skills.
Other duties as required in support of the Member carrying out his Assembly duties.

Essential Criteria

Five GCSEs grade C including English and Mathematics
Minimum 2 years' experience in an administrative role or office setting
Proficient in Microsoft Word and Excel
Ability to work with databases
Experience of dealing with sensitive information in line with GDPR
Understanding of Alliance Party objectives

Office Location: Danny Donnelly MLA Constituency Office, 73 Main Street, Larne. BT40 1HH.

Hours: 15 hours per week (Part time)

Holidays: 28 days per annum pro rata (exclusive of public holidays)

Salary: £12.83 per hour (£24,679 per annum pro rata)

Pension: 10% Employer's pension contribution to Assembly-approved scheme

Duration: Temporary appointment due to the lack of an executive and coincident with MLAs term in office
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