Role Overview

We are looking for an experienced Care Manager to oversee the coordination and delivery of complex care packages, ensuring all clients receive safe, effective, and person-centred care. This role involves managing staff allocation, maintaining compliance, and ensuring high standards of service delivery.

Key Responsibilities

* Manage and coordinate day-to-day operations of complex care packages

* Ensure all shifts are safely staffed with suitable and competent personnel

* Work closely with recruitment to ensure effective staffing pipelines

* Maintain strong relationships with:

* Clients and families

* Case managers

* Healthcare professionals

* Monitor and ensure compliance with:

* CQC standards

* Company policies

* Safeguarding procedures

* Conduct regular reviews of care packages and staff performance

Essential Requirements

* Experience in a care coordination or care management role

* Strong understanding of complex care packages

Knowledge of:

* Manual handling

* Safeguarding

* Risk assessments

* Excellent organisational and time management skills

* Ability to work in a fast-paced environment

* Strong communication and problem-solving skills

Desirable

* NVQ Level 3 or above in Health & Social Care

* Experience working within a complex care or domiciliary care agency

* Understanding of rota systems and workforce planning

What We Offer

* Competitive salary

* Career progression opportunities

* Supportive working environment

* Opportunity to contribute to a growing service