Customer Relationship Manager / Account Manager
Remote (UK) - Travel to client sites required
£50,000 - £55,000 + Benefits
Fixed-term contract (14 months)

The Opportunity

Mploy Group are working with a growing software business to appoint a Customer Relationship Manager / Account Manager on a fixed-term basis.

This role will play a key part in managing and developing customer relationships, ensuring strong engagement, retention, and long-term value. You'll act as the main point of contact for customers, supporting them in adopting software solutions and helping them maximise value.

This is a remote role with regular travel to client sites, so a full UK driving licence is essential.

The Role

* Build and maintain strong, long-term relationships with customers

* Drive customer engagement, adoption, and retention of SaaS solutions

* Develop a deep understanding of customer goals, challenges, and industry trends

* Support onboarding of new customers to ensure smooth adoption and integration

* Work closely with internal teams including Product, Support, Sales, and Marketing

* Monitor account health, usage, and feedback to identify risks and opportunities

* Support renewals and identify upsell and cross-sell opportunities

* Deliver regular account reviews, success plans, and performance updates

* Maintain accurate records within CRM systems such as HubSpot

* Support project-based work including pilots and new customer setups

What We're Looking For

* Experience in Customer Success, Account Management, or similar roles within a SaaS or technology environment

* Strong communication and stakeholder management skills

* Ability to build relationships across all levels of an organisation

* Customer-focused mindset with a proactive approach

* Experience using CRM or customer success platforms

* Commercial awareness with the ability to identify growth opportunities

* Understanding of SaaS delivery models

* Full UK driving licence and willingness to travel to client sites

What's In It For You

* Salary £50,000 - £55,000

* Private healthcare

* 25 days holiday

* Additional day off for your birthday

* Death in service (6x salary)

* Growth share scheme (after qualifying period)

* Subsidised gym membership

* Holiday buy scheme

* Training and development

* Pension

Additional Requirements

* Ability to obtain security clearance

Please forward an up to date CV to find out more