Marks Consulting Partners are currently looking for a Head of Income Collection to work with one of our Local Authority clients in London.

• Leading an intervention to significantly improve income collection across temporary accommodation and associated housing portfolios
• Providing strategic direction and leadership to income collection teams to improve performance and maximise rental income recovery
• Reviewing and strengthening income collection processes, procedures and operational practices to deliver rapid improvements in performance
• Supporting team leaders to implement new processes, embed cultural change and improve overall service delivery
• Working with internal teams and third-party suppliers to implement solutions that increase collection rates and reduce arrears
• Monitoring income performance, identifying trends and implementing effective recovery strategies
• Overseeing legal recovery processes and ensuring appropriate action is taken in relation to rent arrears and income recovery
• Aligning income collection processes across different housing services to ensure consistency and efficiency
• Working closely with senior stakeholders to address financial pressures related to temporary accommodation and housing income
• Supporting the delivery of cost savings and financial sustainability within the housing service through improved income recovery performance

• Proven experience delivering a successful income collection service within housing, temporary accommodation or a similar environment
• Demonstrable experience implementing rapid interventions that lead to improved income recovery performance
• Strong knowledge of rent arrears management and income recovery processes
• Experience managing teams responsible for income collection and performance improvement
• Experience dealing with legal processes related to income recovery and arrears management
• Strong analytical skills with the ability to review financial performance data and implement effective solutions
• Excellent leadership and communication skills with the ability to influence stakeholders and drive service improvement
• A proactive and solutions-focused approach with the ability to operate effectively in a high-pressure environment