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Date Added: Mon 16/01/2023

Credit Controller

Manchester, M4, UK
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Company: PORTFOLIO CREDIT CONTROL

Job Type: Permanent, FullTime

Salary: £24000 - £25000/annum

This role involves working within the Peninsula Business Services (PBSUK) Payments Team department at our Manchester Head Office, with full accountability and responsibility for efficient cash collection, whilst simultaneously providing an outstanding level of service and engagement with the client.

Job Overview

With a direct reporting line into the PBSUK Payments Team Senior, the position is suitable for an individual who is bright, confident, positive and an excellent communicator. You will need to bring a minimum of three years' experience in either a Credit Control, Customer Service or similar department and be capable of working in a fast paced and dynamic but supportive team environment.

The post holder will appreciate and be able to rise to the challenge of delivering the expected performance as an active team member. Focusing not just on excellence in cash collection but also delivering targets in an environment of exceptional service and client care. A pragmatic, commercial approach to problem solving and excellent negotiation skills are all prerequisites for this rewarding role.

Day-to-Day Responsibilities as an Credit Controller:

Take full responsibility for your own daily call schedule of overdue client accounts
Handling payment and service queries principally by telephone, but also by email and letter
Providing "Super Duper Service" when engaging with the client, handling client enquiries and making the necessary notes on our systems to maintain accurate and timely records
Processing debit/credit card payments
Liaising with Client Experience and Client Retention departments whilst also adhering to Peninsula Group internal processes, to ensure clients' accounts operate as smoothly as possible
Identifying and actioning all potential retention opportunities
Complete requests for client account adjustments when required
When the collection opportunities are exhausted, and all efforts for resolution to date have been unsuccessful, provide a full and complete case history per client for escalation to the Payments Team Senior.Role Metrics

Adherence to individual Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for internal and external stakeholders.
Excellent Client Engagement, Cash Collection, Rescheduling Arrears, Direct Debit coverage, Outbound Call targets, Debtor Days, Collection Efficiencies, Aged Debt movements.
To ensure a high level of attendance and punctuality.Why Join our Team?

This is a fantastic opportunity to demonstrate your abilities by taking full responsibility and accountability for the PBSUK Payment team function. There's opportunity to develop your career further if you wish, but whatever your starting point, you are guaranteed to grow and develop your knowledge and abilities and to feel that you are making a real difference.

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