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Date Added: Fri 26/05/2023

Operations Administrator

Birmingham, B2, UK
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Job Type: Permanent, FullTime

Salary: £12718 - £13886/annum

Grade 3 / £21,197 - £23,144 per annum (Pro Rata)
Part Time, (22.2 Hours, 0.6fte) Weekend Delivery
Birmingham campus base and at other locations as necessary
On-Site Staff Parking
Beautiful location - Modern Site

My client is a University based in the heart of Birmingham.

The University has multiple intakes per annum, delivers continuous learning, teaching and recruitment cycles and operates in an intensely competitive inner-city and multicultural HE environment.

The post is concerned with the delivery of a front-facing support service and behind the scenes administrative support.

An essential part of the role will be to support the Campus in its front of house and administrative needs. The post holder will need to be focused on delivering high quality standards in service and will be expected to have sound knowledge of processes and procedures relating to the Campus' administration as well as a good working knowledge of the broader aims and objectives of the University.

Precise requirements will vary according to the needs of individual units and senior managers, but could typically include:
* Maintaining effective and professional communication channels
* Providing and maintaining an effective reception and/or helpdesk service for all clients
* Providing and maintaining an effective switchboard operation at all times
* Being responsible for maintaining operational documentation accurately
* Undertaking Event, Conference and Room Booking administration and support, including the issuing of function sheets
* Arranging, servicing and supporting internal and external meetings including coordination of information and diaries
* Meeting and greeting contractors and internal and external customers for day-to-day business and functions
* Processing incoming and outgoing mail / deliveries
* Providing administrative support, car parking availability and general site information
* Being responsible for sending mail shots and other marketing materials as required
* Providing support as required for the finance function such as purchase orders, processing / matching supplier invoices, raising internal / external invoices, quotations for approval by nominated individuals and analysing figures
* Setting up forms for seeking feedback and administration of feedback from conference attendees, students, staff etc.
* Undertaking day to day administration including updating access cards, mail franking and general filing
* Undertaking departmental administration including the recording of absences, leave, time in lieu, training/personal development activities, timesheets, and rota administration
* Undertaking activities relating to operating the Building Management System as well as Quantarc or equivalent
* Taking measures to ensure cleanliness and safety are maintained at all times in your working area and communal university spaces
* Adopting and sustaining a professional image, positively promoting the University at all times
* Wearing the correct uniform at all times
* Understanding and appreciating multicultural aspects of all stakeholders in all communications and interactions
* Communicating effectively and professionally in both formal and informal situations with colleagues at all levels within the University, with students and where applicable their parents/guardians/close relations
* Responding promptly to routine enquiries and requests for information, ensuring that a positive campus and corporate image is created and maintained at all times
* Understanding and convey information in a clear and accurate manner
* Undertaking any other tasks which may be assigned from time to time from Senior Managers including administrative support to operations departments where needed
* Ensuring appropriate referral to senior team members of issues and incidents

Grade 3 / £21,197 - £23,144 per annum (Pro Rata)
Part Time, (22.2 Hours, 0.6fte) Weekend Delivery
Birmingham campus base and at other locations as necessary
On-Site Staff Parking
Beautiful location - Modern Site
Apply Now