Position: Account Manager

Location: Derbyshire

Salary: £NEG

The Company:

A leading manufacturer of innovative and sustainable print & packaging solutions

As part of their continued expansion, they are now looking for an experienced Account Manager to work as part of their existing team.

Key Responsibilities:

* Main responsibilities will include maintaining high customer service standards

* Obtain information from the Sales team and liaise directly with the client to process their orders through the system

* Booking customer jobs onto the system liaising with the Scheduling Manager in the first instance and agreeing a suitable timeframe which is then to be communicated and agreed with the Client

* Maintain regular contact with customers to identify their require­ments and provide them with necessary technical support by job interpretation and liaison to ensure a full understanding of the clients brief

* Monitor all aspects of live jobs for the key customers from specification through to invoicing and convert customers instructions into accurate job bag instructions

* Keep customers informed of the progress of their orders and ensure that they are notified of any possible delays, being both proactive and reactive

* Ensure all requirements are captured for customer change requests and track and respond to changes and update job bag instructions and load changes on to computer system

* Maintain good relations with customers to ensure that the com­pany remains as the preferred supplier and report internally on client activity to sales and production teams to prevent and identify problems

* Liaise with other departments for artwork, scheduling, printing, and finishing to ensure orders are produced with quality and precision

* Identifying new business opportunities, building relationships with new clients, maintaining, and developing relationships with current clients, pitching sales and products to new and existing clients

* Collaborating with the rest of the team to ensure all requirements are met