Job Role

As an Account Manager, you'll be at the heart of our clients customer success strategy. Here you will manage a dynamic portfolio, drive growth through exceptional service and provide crucial strategic insight.

Job Objectives

* Retain and grow a portfolio of valued customers through proactive relationship management

* Deliver exceptional service and identify opportunities to expand our Client's footprint

* Be the voice of the customer, ensuring their needs are met and exceeded

* Collaborate across teams to deliver seamless, high-quality solutions

* With the support of the mobilisation team, take full ownership of the customer experience through onboarding new customers

* Lead contract renewals and price negotiations with confidence and clarity

* Manager terminations with a focus on customer retention and satisfaction

* Use data-driven insights to increase service delivery and profitability

* Working with your Customer relationship advisor, provide support for customer escalations, resolve issues with empathy and efficiency

* Partner with onboarding and service teams to ensure smooth transitions and ongoing excellence

* Conduct root cause analysis to prevent recurring issues and enhance customer experience

* Own your KPIs: retention, upsell, debt management and forecasting

* Stay organised and efficient with strong calendar and workload management, including scheduled customer KPI visits

Perosnal Qualities

* A customer first mindset with a passion for building lasting relationships

* Strong commercial acumen and experience in account management or service delivery

* Confidence in presenting and influencing at all levels

* Analytical thinking with the ability to turn data into action

* Proficiency with CRM systems such as salesforce, or similar platforms to manage pipelines, track performance and enhance customer engagement

* Proficiency in Excel and Powerpoint

* A full, Clean UK Driving licence

If a CW Executive Search consultant does not reach out within 2 weeks of your application you have unfortunately been unsuccessful