Location: Ribblesdale Clitheroe
Salary: £37,000 - £39,000 + Benefits
Contract Type: Full-Time, Permanent
We're looking for a proactive and customer-focused Onsite Support Engineer to be the face of our IT team, covering the Northern area of the country. This is a hands-on role where you'll be the go-to expert for infrastructure issues that require on-site resolution, ensuring the delivery of high-quality IT services across our UK operations.
Are you a tech-savvy problem solver with a passion for delivering exceptional support? We're looking for an Onsite Support Engineer to be the face of IT, ensuring smooth operations and top-tier service for our internal teams.
What You'll Do:- Provide hands-on technical support for hardware, software, and network issues.
- Troubleshoot and resolve incidents efficiently, escalating when necessary.
- Set up and maintain desktops, laptops, mobile devices, and peripherals.
- Collaborate with remote IT teams to ensure consistent service delivery.
- Maintain accurate documentation of support activities and asset inventory.
- Support onboarding/offboarding processes including device provisioning.
What We're Looking For:- Proven experience in a desktop support or IT technician role.
- Strong knowledge of Windows OS, Microsoft 365, and basic networking.
- Excellent communication and customer service skills.
- Ability to work independently and manage multiple priorities.
- Relevant certifications (e.g., CompTIA A+, ITIL, Microsoft) are a plus.
- Specialist technical knowledge in Windows 11, Citrix technologies, Active Directory, Microsoft applications
(including Office and Outlook/Exchange), desktop and laptop hardware, software deployment technologies,
McAfee antivirus, remote control software, network administration, TCP/IP, printers (various types) and VPN
Why Join Us?- Be part of a supportive and forward-thinking IT team.
- Opportunities for career development and training.
- A collaborative work environment where your input matters.
- Competitive salary and comprehensive benefits package.
Ready to make an impact? Apply now and help us keep our tech running smoothly!
At Heidelberg Materials, we don't just offer jobs-we build careers. As a global leader in construction materials, we're committed to innovation, sustainability, and, above all, our people.
Rewards & Benefits
We're proud to be recognised as an Employer of Choice, with accreditations including:
- Armed Forces Covenant (Gold) | Disability Confident | 5% Club (Platinum) | Mates in Mind | Clear Assured | STEM Ambassador | MPQC Member
- Competitive Package: Salary, bonus incentives, generous pension, and life assurance
- Work-Life Balance: 27 days holiday (plus bank holidays), agile/flexible working, holiday purchase, and sabbatical options
- Family-Friendly Policies: Enhanced support for maternity, paternity, adoption, IVF, neonatal care, and menopause
- Inclusive Culture: Paid volunteering day and active employee communities (LGBTQ+, Women in STEM, Armed Forces, and more)
- Wellbeing & Development: Employee Assistance Programme, retail discounts, and continuous learning opportunities
